LANSY GIFT CARD Congratulations! You have been gifted.

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This digital Gift Card can be used as payment for any products we have. After purchase, you will receive an email that contains a unique E-Gift Card code that can be used at checkout to redeem its value.


Last updated and effective date: July 18, 2022

SHIPPING. 

Order processing usually takes 24-48 hours, Monday through Friday, excluding local holidays. Once your order has been dispatched, we will email you your online tracking information. We ship to Canada, the United States, and the United Kingdom.

Estimated Delivery Time to Canada and the United States

5-7 Business Days*

2 Business Days* with $75+ orders**

2 Business Days*

FREE

FREE

$12

 * It applies to the transit time it will take for your order to arrive but does not reflect the processing time (24-48 hours) to prepare, pack, and ship your order.
** After any discounts or promotions have been subtracted. 

Estimated Delivery Time to the United Kingdom

7-14 Business Days* with $75+ orders**

7-14 Business Days*

FREE

$16

 * It applies to the transit time it will take for your order to arrive but does not reflect the processing time (24-48 hours) to prepare, pack, and ship your order.
** After any discounts or promotions have been subtracted.

During Checkout, you will see the total price of our order in Canadian dollars. Parcels are not shipped nor delivered on weekends and local public holidays. Please note that the above shipping timelines are estimates and not guaranteed. We work hard to meet all delivery estimates, but sometimes there may be delays due to logistics, bad weather, or things out of our control.

 

RETURN. 

We want you to love your LANSY purchase, but if you are not entirely satisfied, please email to customer_care@thelansy.com with the subject line 'Return Request,' including the electronic copy of your receipt provided to you upon Checkout. Lansy welcomes you to return a new or gently used product at least 50% full for reimbursement if returned 45 days after your order. Returns made 46-60 days after purchase are eligible for Lansy Gift cards equivalent to the total refund amount. We will email you a prepaid return shipping label and mailing information when your request is approved.

  • Package your return item in the LANSY packaging (if available). Otherwise, pack your return in a well-padded envelope or box to prevent damage in transit.
  • Please note that items purchased as a bundle or set must be returned in full to be eligible for a refund. Partial refunds will not be offered.
  • Shipping fees (if applicable) and product(s) listed as Final Sale (e.g., gift cards) are non-refundable.
  • You will receive an email confirmation when your return is processed.

 

Returns must be received within 60 days of purchase. Items sent back to us without first requesting a return - will not be refunded. Once your return is received and inspected, a credit automatically will be applied to your original payment method within 5-10 business days.